The coronavirus has introduced us to what is now known as the “New Normal” – practices and ways of doing things that have definitely been affected because everyone has to follow health safety protocols. As much as possible, shopping should be done in the comfort of home. Gatherings of more than five people are highly discouraged. Thus, it comes as no surprise that companies are still highly recommending their employees to stay at home, while students are also encouraged to attend virtual classes instead of going to schools, most (if any at all), have not opened.
With this “best practice” of working, studying, and practically doing everything at home, everybody’s internet bandwidth is stretched to their limits because everyone at home needs their Wi-Fi for work and play. Also, everybody has to step up their game with everything related to programs that make it possible to work. Since tech support or the trusty IT guy is not readily available, you either have to be very careful with how you use these programs, pray to the high heavens that the program never malfunctions, or get educated on quick fixes and troubleshooting solutions. One of these programs is Zoom, which almost the entire world has been using to hold meetings with clients, business associates, and workmates, as well as just to meet friends and family who are also on lockdown. And with increased use, common problems arise. So, how do people deal with these hassles in using what is currently the most used video conferencing software these days?
The problem of poor (or lack of) audio and video
One of the most common problems among Zoom users is about audio. A lot of users face difficulties when they are have supposed to already turn on their webcam and microphone but the other people in their meetings claim they can’t see or hear anything coming from your end. What usually follows is a long and drawn-out moment of awkwardness, with people asking you if you are on mute, if you didn’t turn your camera on, to see if you can log out and log back in, which is simply a waste of everyone’s time. How should you remedy this?
Though the exact process may differ slightly from device to device, chances are you will need to grant Zoom permission to access the camera and microphone on your computer before you start your first call. If you are having audio issues, it could be that you breezed pass this step during setup, but not to worry — it can easily be fixed!
When you need to get out of a cave or a tunnel
Then, there is another problem of you having the audio, but sounding like you’re in a tunnel or that the audio you hear from other participants have echo, so you can’t focus or understand what they’re saying. When you get feedback (pun not intended) that you sound like in a tunnel, then you need to take action because meeting participants hearing echoing sounds results in one very lousy meeting.
You hear an echo when your voice is coming out of the speaker on the other end of the call and then back into the microphone in that same room, so the person (or room) on the other end of the meeting has to change something about their setup in order for you to be able to participate again.
Your screen freezes
There is also the problem of your screen freezing while you are in the middle of a meeting or if your video is slower than your voice. This challenge also needs to be addressed ASAP because when an audio and video feed don’t match, meeting participants will most likely get distracted.
There will always some time-lag problems on video calls due to signal processing and internet congestion issues (Microsoft Teams has also had lag time issues.) But your relatively long Zoom delays, and the fact that others on your Zoom call don’t experience them, are unusual.
Screen sharing difficulties
Finally, when you need to show your screen to your Zoom meeting mates and you are struggling to do so, it will definitely give you a huge headache, especially if you need to present something in that Zoom meeting.
Sharing your screen in a Zoom meeting requires you to check some settings first to avoid connection issues and other problems such as echoes during calls, issues receiving emails, or a screen sharing problem. You definitely need a stable internet connection to avoid these problems, especially Zoom screen share not working. But if this problem arises, you can try the practical methods we listed below.
Aside from updating your Zoom skills, you should also make sure your device is functioning very well. If you need help with recovering lost data or repairing your hard drive, get in touch with us and we’re ready to help.